Complaints

If you discover a fault or defect in an item and wish to make a claim, you must notify us within a reasonable time after discovering it. Inquiries can be sent to kundeservice@modostore.no. If a product has faults or defects, it is handled as a complaint under the Norwegian Consumer Purchases Act (forbrukerkjøpsloven). If the item is defective, you have the right to make a claim for 2 years from the date of purchase.

If the item was purchased at Modo or modostore.no, send us an email at kundeservice@modostore.no explaining the issue. Include your order number/receipt number and feel free to attach photos of the product for faster handling on our end. The right to make a claim does not apply if the product has been subject to excessive wear or has been washed incorrectly.

We cover return shipping for approved claims and must always have the products sent to us in order to assess each individual case. If the case is not approved as a complaint, you as the customer will be charged for shipping and return shipping.

We reserve the right to correct typographical errors, and the color of a product may appear differently on screen than in reality.

We reserve the right to forward complaints to the manufacturer or supplier for further assessment of any faults and defects.

If you take steps on your own initiative to remedy the defect beyond what has been agreed with us, these expenses will not be covered.

We follow the decisions of the Norwegian Consumer Disputes Committee (Forbrukerutvalget) in the event of a dispute.