Terms and Conditions

1. General

By completing a purchase on modostore.no, you enter into an agreement between the seller, MODO AS (org. no. 990 127 883 MVA), and you as the buyer.

Modo AS does not enter into agreements with minors without the consent of a parent or guardian. A binding purchase agreement can only be made with persons over the age of 15, and no credit purchase agreements or other forms of payment that would cause a minor to incur debt may be entered into.

Modo AS reserves the right to cancel a purchase without giving a reason. We also have the right not to fulfill an order if the item is sold out or in the event of technical errors. Please note that items may appear as available in the online store even though they are sold out. In such cases we will cancel your order and let you know clearly.

Product prices are stated including VAT. The shopping cart shows the total price including all taxes, VAT, shipping and any payment fees.

2. Payment

You can pay with Visa and Mastercard. We offer invoice payment and installment payment through our partner Klarna. You can also pay with Vipps.

3. Shipping and Delivery

We use Posten / Bring as the carrier for all our packages. Your package will be conveniently delivered to your mailbox, to your nearest pickup point or to your home, depending on the option you select at checkout.

We process most orders the same day or within one business day. Packages are shipped with Posten every business day so that you receive your order as soon as possible. Normal delivery time is 1-5 business days, regardless of where in Norway you live. All packages are shipped from Ålesund. Somewhat longer delivery times should be expected during certain periods.

• Shipping cost: NOK 89
• Free shipping threshold: Free shipping on orders over NOK 1,800
• Delivery time: 1-5 days, depending on where in Norway you live.
• Delivery method: Your package is delivered the way you prefer, either as "Parcel to Mailbox" or "Parcel to Pickup Point" (nearest or selected pickup point), and you will be notified by SMS/email. The same applies if the package is too large or too valuable for Parcel to Mailbox; in that case your package will be delivered to the nearest pickup point.

Tracking your package

Your confirmation will include a tracking number so you can follow your package yourself: https://sporing.posten.no/sporing/

The customer's responsibility for a correct address and for collecting the package

It is the customer's responsibility to enter the correct address. Please check that the address is correct at checkout and payment. Unfortunately, the address cannot be changed once the order has been placed, as orders are packed early the next business day. We cannot ship to PO boxes; in that case the package will be sent to the nearest pickup point.

If you are unsure which address you are registered with, you can check it here: My addresses

The customer is responsible for receiving the package upon delivery. This means the customer is responsible for collecting the package from their mailbox once it has been delivered. An SMS is sent when the package is on its way, and a delivery confirmation is sent in the morning once the package has been delivered. Remember that you must collect your package within 7 days if it has been sent to a pickup point; after that, the goods are returned to us. You must collect the package even if you intend to exercise your right of return (see section 4).

Packages that are not collected

Packages sent via Posten/Bring that are not collected within the deadline are returned to us. For all uncollected orders, we reserve the right to charge return shipping, a processing fee and a handling fee of NOK 300. We also automatically cancel the order when we receive it.

Alternative shipping methods

• In partnership with Posten, you can have your package delivered to your door. This costs only NOK 99 extra.
• You can also choose Posten - Climate-neutral service parcel to your nearest pickup point. NOK 89 for orders under NOK 1,800 and free on all orders over NOK 1,800.
• "Click & Collect" at participating stores. Orders must be collected within 14 business days.
• Remember to bring ID/authorization when collecting any type of order.

3.1 Delayed delivery

In the event of delayed delivery, the customer has the right to cancel the purchase.

3.4 Alternative delivery

Contact us if you would like an alternative delivery method, for example DHL. In that case, all shipping costs are invoiced to the customer – regardless of order value.

4. Right of Withdrawal

You have a full right of withdrawal (right to return and exchange) for 14 days from the day you receive the item. You do not need to give a reason.

COMPLAINTS, EXCHANGES & RETURNS

Exchanging an item: (Free)

1: Fill out the form here: https://retur.modostore.no
2: A return shipping label and instructions will be emailed to you within 24 hours.
3: If you are exchanging, place a new order for the item/color/size you want as soon as possible to secure the item, and before your return is processed by us.
4: When we receive your original order in return, it will be credited and refunded as soon as it arrives.

All exchanges are free, and the NOK 99 return fee is not deducted as long as there is a new order to match it against. If you have not placed a new order by the time we receive your return, you will be charged NOK 99 in return postage.

You will not be charged return postage when exchanging sizes, provided we have the item in stock. When exchanging, place a new order for the item/color/size you want as soon as possible to secure the item, and before your return is processed by us. Your original order will be refunded to the same payment method you used when placing it. We do this as soon as the return arrives.

When returning items, you are responsible for the package until it reaches us. This means you are responsible for the contents of the package until we have received your return. We therefore recommend using the enclosed return label. If you choose to send the package by another method, we recommend using tracked shipping so that you are covered.

Returns and right of withdrawal

Under the Norwegian Consumer Purchases Act (forbrukerkjøpsloven), you have a full right of withdrawal for 14 days after receiving your order. For in-store pickup, the withdrawal period starts 5 business days after the order is registered and you are notified that the package is ready for collection. The right of withdrawal applies even if the items are on sale. A return form is included with every order and must be used. Returned items must be unused, with all tags attached, and must be sent back in their original packaging.

To make a return, fill out the slip at the bottom of the receipt enclosed with your order and send it back together with the item(s).

Returning an item: (NOK 99 return postage)

1: Fill out the form here: https://retur.modostore.no
2: A return shipping label and instructions will be emailed to you within 24 hours. If you do not have access to a printer, you can buy a shipping label yourself from Posten. In that case, send us the tracking number so we can track the return package, as it is your responsibility that the return reaches us. (If you use a return label you have paid for yourself, you will not be charged the NOK 99 return postage.) Let us know at kundeservice@modostore.no

3: When we receive your order in return, it will be credited and refunded minus NOK 99 (if you use our return label) as soon as it arrives.

4: Drop off the return package at your nearest Posten/Bring service point. Please note that the package CANNOT be sent with PostNord or other carriers, or placed in a mailbox.

If you use the return shipping label emailed to you once your return request has been approved, NOK 99 in return postage is deducted. The original shipping cost will not be refunded if you chose to have the package delivered to a pickup point, your home or your mailbox.

You will not be charged postage for complaints or size exchanges, as long as we have the size you want in stock. You will receive an email confirmation as soon as we have processed your return. Please note that processing a return can take up to 10 days.

NOTE! If you choose another shipping method and/or do not use the return label sent to you by email, you must cover the full return cost yourself.

If a gift was included with your purchase, the gift must be returned together with the item in the event of a return.

The right of withdrawal does not apply to items that cannot be resold for hygiene reasons. Please note that earrings, tights, underwear and similar items cannot be returned or exchanged.

Return address:

MODO AS
LANGELANDSVEGEN 25

6010 ÅLESUND

Can I exchange for a different item?
If you would like to exchange for a different item, return your order to us by filling out the return form and using the return label we email to you. Then place a new order in the online store for the items you want. When we receive the return of the original item(s), it is refunded 100% to your original payment method.

Can I exchange for a different size?
If you would like to exchange for a different size, return your order to us by filling out the return form and using the return label we email to you. Then place a new order in the online store for the items you want. When we receive the return of the original item(s), it is refunded 100% to your original payment method.

Does it cost anything to make a return?
If you use the return label emailed to you once your return request has been approved, you are charged NOK 99 in return postage + any shipping cost if you chose to have the package delivered to a pickup point, your home or your mailbox. For complaints and size exchanges, you are not charged return postage. If you choose not to use our return label and use another shipping method instead, you must cover the full return cost yourself. When using another shipping method, the package is the buyer's responsibility until it reaches us. In such cases we therefore recommend sending the return with tracking so that you are covered.

Can I return a sale item?
Yes, the right of withdrawal applies regardless of whether the item was on sale or not.

Have you received my return?
You will receive an email confirmation as soon as we have processed your return. Please note that it can take up to 14 days for us to receive and process a return.

When will I get my refund?
You will always receive a confirmation from us that your return has been processed within 14 days after the item has been returned. If you cancel the entire purchase, the value of the item will be refunded within 1-5 business days after we have received your return package.

For card payments, the money is transferred to the payment card you used when placing the order. The transaction is handled through your bank card/Klarna/Vipps, and you can expect it to take 1-5 days before the money is back on your card.

If you paid by Klarna invoice and return all or part of your order, we update your invoice as soon as we receive your return. If the due date has passed before the return is received, you must contact Klarna ( https://www.klarna.com/no/kontakt-kundeservice/ ) to avoid any reminder fees. If you have already paid your invoice, Klarna will contact you for your account number so that you can be refunded.

I have returned my items. What do I have to pay?
Once your return has been registered with us, you naturally do not pay for the items you have returned. You pay for the items you have kept, plus return postage (NOK 99) + any shipping cost if you chose to have the package delivered to a pickup point, your home or your mailbox. Your return is free if your order value is still above NOK 1,800 after the return.

Complaints
If the item is faulty or defective, you have the right to file a complaint for 2 years from the date you received it. This requires that you notify us within a reasonable time and that you provide a receipt and/or order number showing that the item was purchased from us. The right to complain does not apply if the product has been subject to abnormal wear or washed incorrectly.

To file a complaint, email customer service (kundeservice@modostore.no) so that we can send you a complaint form. We cover return costs for complaints.

MODO AS
LANGELANDSVEGEN 25
6010 ÅLESUND

If you use the pre-filled return label included with your package, NOK 99 in return postage is deducted + any shipping cost if you chose to have the package delivered to a pickup point, your home or your mailbox. You are not charged postage for complaints or size exchanges, as long as we have the size you want in stock..

4.1 Refunds

The right of return can be exercised without giving a reason, and items must be sent back within 14 days of receipt. If you exercise your right of withdrawal, we undertake to refund your payment for the item(s) no later than 14 days after we have received them. Items can also be returned in store, but no refunds are issued in store. Such returns are processed in the same way as returns by mail. We can only refund to the same payment method used for the purchase. Contact Klarna if the refund concerns an invoice or card payment. If you paid with Vipps, you can contact us directly at kundeservice@modostore.no . We can also answer general questions about refunds.

4.2 Right of Exchange

You are entitled to exchange the item for any other item within 14 days. If you exercise your right of exchange, the exchange form must be completed.

1: Fill out the form here: https://retur.modostore.no
2: A return shipping label and instructions will be emailed to you within 24 hours.
3: If you are exchanging, place a new order for the item/color/size you want as soon as possible to secure the item, and before your return is processed by us.
4: When we receive your original order in return, it will be credited and refunded as soon as it arrives.

If the 14-day deadline has passed, you can usually still exchange the item or receive a store credit for all regular-priced items within the same season.

The decision rests with the seller. We are free to send the item back to you if the deadline has passed.

4.3 Complaints and Warranty

Our warranties do not limit the complaint period for goods under the Norwegian Consumer Purchases Act (forbrukerkjøpsloven). All warranties apply in Norway and under Norwegian law. If you wish to file a complaint about a defective item, we need your order confirmation or purchase receipt. You can bring the complaint directly to one of our stores, or email us photos of the item so that we can assess whether we need it sent to us. We follow up complaints and warranty cases with the supplier. Our primary obligation is to repair the fault or defect in the item where this applies.

5. Accurate Inventory

Modo works continuously on inventory management and carries out regular stock counts to avoid errors. Unfortunately, discrepancies do occur from time to time. Since the online store shares inventory with our physical stores, the chance of discrepancies is somewhat higher, and it is greatest during sale periods. This can be due to theft, items being sold in store at the same time as online, and the like. We sincerely apologize for this. You will be clearly notified by email or phone if you have ordered an item we are out of. We cancel the order immediately, and the refund is issued through the payment method you used when placing the order.

6. Communication

By accepting our terms of purchase and delivery, you also allow us to communicate with you afterwards. We may contact you by email or phone regarding your order.

You will also have the opportunity to sign up for our newsletter. You can unsubscribe at any time. Please read our privacy policy.

6.1 Customer service

Modo responds to all inquiries about purchases and orders within 48 hours.

7. Cancellation and termination of orders.

Modo AS reserves the right to cancel a purchase without giving a reason. We also have the right not to fulfill an order if the item is sold out or in the event of technical errors. Please note that items may appear as available in the online store even though they are sold out. In such cases, your order will be cancelled and you will be notified by our customer service.