HOW TO PROCEED WITH RETURNS ON ORDERS SHIPPED OUTSIDE OF NORWAY

Note: This policy applies to standard returns and change-of-mind. If you received a damaged, defective, or incorrect item, please contact our customer service at kundeservice@modostore.no before sending anything back.

Send the items you wish to return to our address (listed below) using your preferred shipping service. We do not cover the cost of return shipping. We recommend choosing a trackable shipping service, as we are responsible for the return only after we have physically received the package. We cannot guarantee that we will receive your returned item(s),and tracking is strongly advised.

Important Customs Instructions: Please ensure that the package and customs declaration form are clearly marked as "Return of Goods" or "Returned Merchandise". Any unexpected import duties, taxes, or custom clearance fees charged to us due to improper labeling or failure to mark the package correctly will be deducted from your refund.

Please note: A return fee of €30 will be deducted from your final refund to cover handling and processing costs for international returns.

Our return address:
MODO AS
Langelandsvegen 25
6010 Aalesund
Norway

To complete your return, we require an order number or proof of purchase.

There are certain situations where no or only partial refunds are granted:

Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, minus the international return fee of €30, within a certain amount of days.

If you, when placing the order, chose a shipping method that costs more than our standard international shipping, only the standard shipping fee will be refunded (if applicable)

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at kundeservice@modostore.no.

EXCHANGES / SWAPS
If you wish to exchange or swap your order for a different item, color, or size, this can be arranged by contacting us on e-mail kundeservice@modostore.no. Note that the cost of return shipping and international shipping for the new item is not covered by us.

RETURN SUMMARY
To return your product, mail it to:
MODO AS
Langelandsvegen 25
6010 Aalesund
Norway

You are responsible for paying for your own shipping costs for returning your item.
Return shipping costs are non-refundable.
A standard international return fee of €30 will be deducted from your refund.
Packages must be properly marked as returned goods to avoid customs fees.