Privacy statement

 

This privacy statement applies to all business processes at MODO AS, hereinafter referred to as the Data Controller.

The statement provides information about data processing carried out by the Data Controller and determines the purpose and means of processing, as well as data processing we perform on behalf of our customers based on their instructions.

Processing personal data is necessary for us to fulfill our contractual obligations and serve you as a customer. Personal data may also be used for the following purposes: Sales, customer service contact, marketing, information, accounting.

For marketing via email/SMS, explicit consent is obtained in advance.

By providing us with your personal information, you accept the practices and terms described in this privacy statement.

If you have objections regarding our processing of personal data, you also have the right to complain to the Norwegian Data Protection Authority.

 

Data Controller:

MODO AS
Langelandsvegen 25
6010 Ålesund
Email: kundeservice@modostore.no
Phone: +47 71 48 10 41

Data Protection Officer: Alexander Kobbevik
Email: kundeservice@modostore.no
Phone: +47 71 48 10 41

Information collected
Information may be registered and stored when you register on www.modostore.no, when you are in contact with sales and support either via email, chat, or when you use our services.

Where do we store information about you – and where do we share information about you with others?

Our e-commerce platform is provided by Shopify, and data is stored in their cloud services. 

Subcontractors

The Data Controller also uses services provided by third parties. Here is an overview of subcontractors where information may be stored

TIND Regnskap:
We use TIND Regnskap for accounting through the PowerOffice Go system. Customer orders are entered here for reconciliation. 

Vipps:
If you pay with Vipps in the online store (or our physical store), your phone number will be sent to Vipps for further identification.

Klarna:
If you pay with Klarna in the online store, personal information such as email, name, address, and national identity number will be shared with Klarna for credit purposes. 

Google Analytics:
Google Analytics is used for traffic analysis. IP addresses and browsing patterns are stored.

Google Ads:
We use Google Ads for advertising and conversion tracking within the Google Ads framework. Google conversion tracking is an analytics tool from Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").
When you click on an ad on Google, a cookie is stored on your computer.
This cookie expires after 30 days, contains no personal data, and cannot be used to track you as a unique person.

Front Systems:
We use Front Systems as a point-of-sale solution in our physical store, as a warehouse solution, and in the online store. Information related to your order is stored in Front Systems.

DINTERO:
If you pay with Vipps, Visa, Mastercard, or Klarna in our store, personal information such as card number will be sent to DINTERO for payment processing. 

Bring/Posten:
We send packages with Bring and thus share information related to shipping, such as name, phone number, email, and address.

Communication via email and SMS:
As a customer, you may receive emails and SMS regarding your customer relationship. For example, we will send you emails/SMS related to orders you have placed, an abandoned shopping cart, SMS with tracking numbers, forgotten passwords, information about your customer account, etc. This is defined as legitimate interest, and consent will not be requested.

We also use email for marketing and communication. As a customer of the Data Controller, you will regularly receive newsletters provided you have given active consent. It is possible to unsubscribe from newsletters by clicking on the unsubscribe link in the emails.

Access and rectification:
You have the right to access the information registered about you. Access can also be obtained by sending an inquiry to kundeservice@modostore.no. If the registered information is incorrect or incomplete, you can demand that the information be corrected in accordance with the Personal Data Act.

Storage and deletion:
Information that is no longer necessary for the purpose for which it was created is deleted from our systems.

Information about the use of cookies.
A cookie is a small text file stored on your computer.
We use cookies, among other things, to remember your login, password in encrypted form, to improve the user experience, and as part of our marketing to new customers.

When you visit our services, we set both temporary and permanent cookies. A temporary cookie is often automatically deleted when you close your browser, while permanent ones can remain on your machine for up to one year.

If you wish to learn more about cookies, you can use http://www.aboutcookies.org.

The following cookies are in use in our services

Use of our store solutions

We use cookies, among other things, to remember you as a customer and to remember the contents of your shopping cart. Without cookies, an online store would not be able to function.

Google Analytics
Google Analytics uses cookies for traffic analysis.

Google Ads
We use advertising through Google's platform. Cookies are used so that advertising can be targeted based on browsing patterns.

Facebook Pixel
We use advertising through Facebook's platform. Cookies are used so that advertising can be targeted based on browsing patterns.

Consent to the use of cookies

According to Norwegian law, you have automatically consented to us storing cookies on your computer if you allow this through your browser settings.

Dispute resolution